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Empower Your Contact Center. Elevate Customer Service.
Transforming customer service through automation expertise.
10 Years of Automation Expertise
Aimaras is a leading provider of automation solutions focused on optimizing contact centers and customer service operations. With offices in the USA and Lithuania, we empower businesses worldwide to enhance efficiency and elevate customer experiences through low-code / no-code technologies.
At Aimaras, we specialize in helping companies across industries streamline their customer service workflows, from inquiry management to support ticketing, CRM integration, and more.
Our comprehensive services cover consulting, implementation, configuration, and ongoing support, all tailored to meet the unique needs of our clients and drive superior customer interactions. We not only implement the Creatio platform but also sell its licenses, ensuring our clients have the tools they need for success.
Exclusive Partnership with Creatio
Since our inception in 2014, we have worked in collaboration with Creatio. Our consultants, business analysts, and developers have extensive knowledge and expertise in customizing and integrating the Creatio platform.
Creatio is a global vendor of a no-code platform that automates workflows and CRM, providing a maximum degree of freedom for users. In 2024, the company raised $200 million in a funding round, bringing its valuation to $1.2 billion.
Marketplace Leader
Aimaras has developed Beesender, a leading chat and chatbot application available on the Creatio marketplace. Beesender adds more power to the out-of-the-box chat functionality in Creatio.
Every time, when you think about chats and chatbots for Creatio, Beesender will be your first choice.
How we can help
Our experienced team works with clients from any industry to identify their needs and develop effective automation solutions for contact centers and customer service.
Omnichannel Communications
Centralize customer interactions across phone, email, chat, and social media for a seamless experience, ensuring all channels are integrated into one system and aligned with ITIL best practices.
Queue Management
Optimize customer support queues to prioritize tasks, reduce wait times, and improve SLA adherence, ensuring the right agent handles the right request efficiently.
Case Management
Automate case tracking and resolution to ensure faster response times and improved NPS scores, leading to better customer satisfaction and loyalty.
Supervisor Dashboards
Gain real-time insights into contact center performance, helping supervisors monitor team efficiency and track the Customer Satisfaction Index (CSI) to continuously improve service quality.
Our clients
Facts & Figures
10 years
as Creatio mono-vendor partner
100+clients
which use our services or products
30countries
where our customers are from
Creatio Implementation Services
Aimaras will help you get the most out of Creatio's great potential
Creatio Configuration & Customization
— No-code development
— Code development
— Integration and data import
Business Process Transformation
— Processes audit & modeling
— BPMN process automation
— Dynamic case management
Creatio Marketplace Add-ons installation
— Chats and Chatbots
— Telephony Connectors
— AI Connectors
Aimaras is the reliable augmented team of Creatio. This partner has got extensive experience in delivering solutions on the Creatio platform from Australia to the West coast of the USA. Being a Monovendor of Creatio I highly recommend using the services of Aimaras as one of the leading and certified partners of Creatio in Europe.
Alex Donchuk
Senior Vice President, Global Channels
Creatio
Why Choose Us
Discover the key qualities that set us apart in customer service and technology.
Focused on Customer Service
We are the only Creatio partner specializing exclusively in customer service automation. Our deep expertise in this area allows us to deliver tailored solutions that truly elevate the customer experience. Whether it's managing inquiries or optimizing support workflows, our focus on customer service sets us apart.
Expertly Trained with Creatio Support
Our team is not only highly certified, with 75% of our staff scoring 95 points and above on Creatio certifications, but we also maintain strong relationships with Creatio’s architects and developers. This collaboration enables us to solve complex challenges efficiently and deliver the best possible solutions to our clients.
Enterprise Workload Ready
We understand the demands of large-scale contact centers and support departments. Our expertise lies in configuring systems that handle thousands of service requests daily. We know how crucial it is for our clients to respond instantly to customer inquiries, and our solutions are built to meet those high expectations.
Dedicated and Reliable
We combine professionalism with a friendly, customer-first approach. Our team is committed to maintaining the highest standards, and when challenges arise, we never leave our clients stranded. Whether it's during business hours or after, we go the extra mile to ensure their needs are met, no matter the time.
Interested in learning more about the CRM world?
Check out some LinkedIn posts by Oleg Chaevski, Founder of Aimaras
FAQ
What is low-code?
Low-code is a software development approach that requires little to no coding in order to build applications and processes. Creatio platform uses visual interfaces with simple logic and drag-and-drop features instead of extensive coding languages.
What is the cost of Aimaras' professional services?
Typically, the budget for a Creatio implementation project ranges from 80-150% of the cost of the first-year subscription for Creatio licenses.
What is the cost of Creatio user licenses?
The Creatio end-user license price starts from 25 USD/user/month. Most popular options cost 40-55 to 70-85 USD/user/month. More details you can find here: https://www.creatio.com/products/pricing
Cloud or On-site?
● You will be able to choose a suitable deployment option depending on your business needs and internal policies. ● CLOUD: The Creatio application is hosted on the world’s leading cloud infrastructure platforms — Amazon Web Services and Microsoft Azure. Creatio ensures redundancy and backups for all infrastructure components for additional security. ● ON-SITE: When deploying Creatio on your own servers, you receive full control and flexibility of the application. On-site deployment ensures direct access to the database, setting up complex integrations, using own certificates and security settings, configuring personal permissions, individual reserve and update settings, etc.
GDPR
Creatio is GDPR compliant. Creatio provides its customers with control over their content with simple but effective tools. These tools provide Creatio customers with the ability to control their users' access to Creatio, as well as control where their content will be stored (on Creatio cloud service across the EU territory). Creatio has implemented HTTPS traffic encryption and solution database encryption to ensure its security during transmission and storage.
Want to know more?
Get a full-scale analysis of your business automation project and recommended Creatio implementation plan
Aimaras LLC (North America Operations)
121 Perimeter Rd, Ste 6W, Nashua, NH, 03063, USA
Aimaras UAB (Global Operations)
Quadrum Business Center, Konstitucijos pr. 21 A, Vilnius, LT-08105, Lithuania
Phone
+370 655 77 218 (WhatsApp, Telegram)