Thank you!
We will contact you shortly
Empower Your Contact Center. Elevate Customer Service.
A specialized Creatio partner for customer service, contact center, and technical support automation.
12 Years of Creatio Automation Expertise
Aimaras is a specialized Creatio partner focused on customer service, contact center, and technical support automation. With offices in the USA and Lithuania, we help companies streamline service operations, improve team productivity, and deliver better customer experiences through low-code and no-code technologies.
We specialize in automating service workflows across industries – from omnichannel communication, queue management, and support ticketing to CRM integration, SLA control, reporting, and supervisor dashboards.
Our services cover consulting, implementation, configuration, customization, and ongoing support. We work directly with clients and also support Creatio partners as a reliable subcontractor for customer service and contact center automation projects.
Trusted Creatio Partner Since 2014
Aimaras has been working with Creatio since 2014, building deep expertise in the platform, its architecture, and its practical use in service automation projects.
Our consultants, business analysts, and developers help configure, customize, and integrate Creatio for real-life customer service and contact center operations. We know how to combine Creatio workflows, business rules, integrations, and AI capabilities in a practical and controlled way – using AI where it adds value and proven automation logic where reliability, transparency, and predictable outcomes matter most.
Creatio gives organizations the flexibility to automate complex CRM and service processes without heavy custom development. As a long-term Creatio partner, Aimaras helps clients and partners turn this flexibility into reliable, production-ready solutions.
Marketplace Leader
Aimaras is the developer of Beesender, a leading chat and chatbot solution for Creatio available on the Creatio Marketplace.
Beesender extends Creatio with omnichannel communications, live chat, chatbot automation, customer service workflows, and AI-assisted support scenarios – helping companies manage customer conversations directly within their CRM environment.
Beesender helps Creatio customers move from traditional chats to governed AI-assisted customer communication – without losing control, predictability, or omnichannel reach.
Built by a long-term Creatio partner, Beesender gives clients and partners a proven solution for contact center and customer service automation projects.
How we can help
Our experienced team helps companies and Creatio partners design, implement, and improve customer service, contact center, and technical support automation – combining Creatio workflows, business rules, integrations, and AI capabilities where they bring practical value.
Omnichannel Communications
Implement customer communication scenarios that go beyond standard Creatio chat capabilities – including live chat, WhatsApp, SMS, Telegram, social messengers, and other digital channels – while keeping all conversations, cases, and customer context inside Creatio.
Queue & Routing Management
Configure queues, routing rules, priorities, skills, working hours, and escalation logic to ensure each customer request reaches the right team or agent at the right time – with clear ownership and faster response.
Case & Service Workflow Automation
Automate case registration, classification, assignment, status changes, notifications, reminders, and resolution workflows – helping support teams reduce manual work, improve response time, and maintain service consistency.
Supervisor Dashboards & SLA Control
Give supervisors real-time visibility into team workload, SLA performance, response times, customer satisfaction, and service quality – helping them monitor operations, identify bottlenecks, and continuously improve support.
Real Service Automation Experience
Our team has worked with companies across different industries and markets, helping them automate customer communications, service workflows, and support operations on Creatio.
Facts & Figures
12 years
as a dedicated Creatio partner
80+clients
served through our services and products
26countries
where our customers are from
Creatio Implementation Services
Aimaras helps clients and Creatio partners implement reliable customer service, contact center, and technical support solutions on Creatio.
Creatio Configuration & Customization
— No-code and low-code configuration
— Custom development when needed
— Data migration and system integration
— User roles, permissions, and service workspaces
Service Process Automation
— Case and request management
— BPMN process design and automation
— SLA rules, notifications, and escalations
— AI-assisted scenarios where they add value
Creatio Marketplace Add-ons
— Omnichannel chats and chatbot solutions
— Telephony and communication connectors
— AI, knowledge base, and service add-ons
— Installation, configuration, and support
Aimaras is the reliable augmented team of Creatio. This partner has got extensive experience in delivering solutions on the Creatio platform from Australia to the West coast of the USA. Being a Monovendor of Creatio I highly recommend using the services of Aimaras as one of the leading and certified partners of Creatio in Europe.
Alex Donchuk
Senior Vice President, Global Channels
Creatio
Why Choose Us
Discover the key qualities that make Aimaras a reliable partner for Creatio service automation projects.
Focused on Customer Service
We specialize in customer service, contact center, and technical support automation. This focus helps us design practical Creatio solutions for real service operations – from inquiries and queues to cases, SLAs, and supervisor control.
DeepCreatio Expertise
Our team includes experienced consultants, business analysts, and developers with strong Creatio platform knowledge. We configure, customize, integrate, and support Creatio solutions for clients and partners across different industries.
Enterprise Workload Ready
We understand the demands of large-scale contact centers and support teams. Our solutions are designed for high volumes of customer requests, clear routing logic, reliable performance, and predictable service outcomes.
Dedicated and Reliable
Our team is committed to maintaining the highest standards, and when challenges arise, we never leave our clients stranded. Whether it's during business hours or after, we go the extra mile to ensure their needs are met, no matter the time.
From Project Experience to Practical Knowledge
Selected insights by Oleg Chaevski, Founder of Aimaras, on CRM implementation, business automation, service processes, and the practical skills behind successful automation projects.
FAQ
1. How do you work with clients and Creatio partners?
Aimaras works both directly with end clients and as a subcontractor for Creatio partners. We usually prefer fixed-price projects when the scope can be clearly defined, but we can also work on a time-and-materials basis or within prepaid hours packages for ongoing collaboration.
Our team works in English and supports international projects across time zones – from Australia and the Middle East to Europe and the United States.2. What types of Creatio projects do you specialize in?
We specialize in customer service, contact center, and technical support automation on Creatio. Typical project areas include omnichannel communications, case management, queue and routing logic, SLA rules, supervisor dashboards, chatbot scenarios, integrations, and service process automation.
3. Can you help with chats, messengers, and chatbot scenarios in Creatio?
Yes. Aimaras is the developer of Beesender, a leading chat and chatbot solution for Creatio available on the Creatio Marketplace. We help implement communication scenarios that go beyond standard Creatio chat capabilities, including live chat, WhatsApp, SMS, Telegram, social messengers, chatbot automation, and AI-assisted customer communication.
4. Do you use Creatio AI in your projects?
Yes, where it brings practical value. We use Creatio AI and AI-assisted scenarios for tasks such as classification, recommendations, response support, knowledge-based assistance, and automation of repetitive service interactions. At the same time, we rely on proven workflows, business rules, routing logic, and SLA automation where predictability and control are more important.
5. Can you support enterprise-scale contact center workloads?
Yes. We have experience with high-volume customer communication and support operations. Our solutions are designed with routing logic, workload visibility, service consistency, SLA control, performance, and operational reliability in mind.
6. Do you work only with Beesender or also with standard Creatio functionality?
We work with both.
Beesender is our own product for omnichannel chats, chatbot automation, and AI-assisted customer communication in Creatio. At the same time, Aimaras provides a full range of Creatio services, including configuration, customization, integration, BPMN process automation, marketplace add-on setup, and ongoing support.
Depending on the project needs, we can use standard Creatio functionality, Beesender, Creatio Marketplace add-ons, custom development, or a combination of these options to deliver a reliable solution.
Need a reliable Creatio delivery partner?
Tell us about your customer service, contact center, or technical support automation project – and we will help you define the right implementation approach.
Aimaras is a remote-first Creatio delivery team with legal entities in the United States and Lithuania.
Aimaras LLC - United States
121 Perimeter Rd, Ste 6W, Nashua, NH, 03063, USA
Aimaras UAB - European Union
Quadrum Business Center, Konstitucijos pr. 21 A, Vilnius, LT-08105, Lithuania
Phone
+370 655 77 218 (WhatsApp, Telegram)